B2B Commerce Transformation for a Global Enterprise Technology Company
6+
Enterprise systems integrated in a single program
Order to Cash
End-to-end process redesigned and delivered
Global
B2B platform deployed across North America and EMEA
14 months
Complex B2B transformation delivered on schedule
Services Provided
SAP Commerce Cloud
The Challenge
A global enterprise technology company needed to re-architect its B2B commerce platform and Order to Cash processes across a complex multi-system landscape including SAP-CRM, Salesforce, Vendavo pricing, and multiple product configurators.
Advisory Approach
Advisory and oversight across the full program: B2B SAP Commerce architecture design, integration strategy across six enterprise systems, and end-to-end Order to Cash process redesign connecting commerce, MDM, Finance, and SAP BI into a cohesive, canonical integration layer.
Advisory Approach — Full Story
A global enterprise technology company with a complex B2B commerce environment needed to re-architect its digital commerce platform and Order to Cash processes. The existing system connected multiple enterprise applications but lacked cohesion: order flows were fragmented, data quality was inconsistent, and the platform could not support the company's evolving product configurator requirements.
The advisory and oversight scope covered the full program: B2B SAP Commerce architecture design, integration strategy across SAP-CRM, Salesforce, Vendavo pricing engine, SSC configurator, and R12 configurator, plus the end-to-end Order to Cash process redesign connecting commerce, MDM, Finance, and SAP BI.
Integration design was the most complex element. Each connected system operated on distinct data models and transaction flows. The architecture defined a canonical integration layer that normalized data exchange across all systems, reducing point-to-point dependencies and enabling future system changes without disrupting the commerce platform.
The program delivered a consolidated B2B commerce platform supporting the full product configurator capability, a streamlined Order to Cash cycle, and consistent, reliable commerce data for Finance and BI teams for the first time. The architecture became the foundation for the company's subsequent global commerce expansion across North America and EMEA.